Shipping/Delivery Policies and Procedures
Candle Ends Cottage, LLC typically ships all items within 2 business days from the date the order is placed, unless explicitly noted otherwise on the product page, however same day/next day shipping CANNOT be guaranteed or accommodated upon request. Candle Ends Cottage, LLC strives to provide timely shipments, however we make no guarantees and will accept no liability nor honor any claim towards ruminative action resulting from a longer than average shipping time. "Shipping time" refers to the period of time between order placement and presentation to the carrier for transport.
All orders are shipped at no cost at this time, unless explicitly noted upon ordering.
Most orders will be shipped via USPS 1-3 DAY shipping with exceptions for oversized items(shipped via USPS Parcel Select or UPS Ground) and undersized items(shipped via USPS First Class). All packages will be insured for the amount of purchase when the order total exceeds $75.00 USD. A tracking number will be provided upon shipment. Note that this refers only to initial shipment from Candle Ends Cottage to the customer, and not for subsequent shipments for returns or exchanges.
All handling and shipping times are counted in business days only and align with USPS. Candle Ends Cottage, LLC honors all holidays observed by USPS. Candle Ends Cottage follows a Monday thru Friday work week.
Candle Ends Cottage, LLC ships to all US states and territories. International shipping is not available at this time. Packages may require signature confirmation.
FREE SAME DAY DELIVERY IS AVAILABLE FOR CUSTOMERS WITHIN THE 43209 AREA CODE USING CODE BEXROX FROM MONDAY TO FRIDAY, EXLUDING HOLIDAYS. NO ORDER MINIMUM. CODE MUST BE ENTERED AT TIME OF CHECKOUT TO QUALIFY. CODE IS HONORED MONDAY-FRIDAY FOR ORDERS PLACED BEFORE 2PM EST. ORDERS PLACED ON SATURDAY OR SUNDAY WILL BE DELIVERED THE FOLLOWING MONDAY. SAME DAY DELIVERY WILL NOT BE HONORED ON ORDERS PLACED AFTER 2PM EST THE DAY BEFORE, OR AT ANY TIME ON THE DAY OF HOLIDAYS RECOGNIZED BY THE US POSTAL SERVICE. ORDERS PLACED AFTER 2PM THE DAY BEFORE, OR ON A HOLIDAY WILL BE DELIVERED THE NEXT BUSINESS DAY. WHILE EVERY EFFORT WILL BE MADE TO HONOR THIS CODE, SAME DAY DELIVERY IS NOT GUARANTEED AS UNFORSEEN CIRCUMSTANCES MAY ARISE PREVENTING TIMELY DELIVERY.